Missed call to booked job in three minutes.
No app for your customer. No new number. No retraining. hank catches the call you can’t pick up, gets the customer to text instead, qualifies the work, and books the job on your calendar. Here’s the exact flow.
Customer calls. You can’t answer.
You’re under a sink. On a ladder. Driving to the next job. Your phone rings. After the configured number of rings (default 4), hank’s voicemail picks up — using your real shop name.
Caller hears: “Hey, you’ve reached Carrera Plumbing. Mike’s tied up. Press 2 right now — I'll text you back in a minute.”
hank qualifies the job over text.
Customer presses 2. Their phone opens to a fresh SMS thread. A message from hank is already waiting — he texts like a real receptionist who’s worked at your shop for ten years.
He asks the right questions for your trade: address, problem, urgency, what time slot works. If it’s a true emergency (no heat in winter, water actively pouring) he flags it to your phone instead of just booking.
Customers regularly don’t realize they’re not texting a person. Tested.
You read the job card.
hank books the appointment on your calendar. He texts you a clean job card: customer name, address, what’s broken, what time you said you’d be there, urgency level.
You don’t read the back-and-forth. You read the booked job. By the time you’re back to your truck, you’ve booked work you would have lost.
Set up yourself in about 5 minutes.
Shops are onboarded one at a time, with hands-on help through the whole setup and direct support if anything’s off.
More: full pitch for pros · back home